Register, confirm eligibility, choose a therapist and book a first appointment, in under ten minutes and without help
Ten walkthroughs follow fictitious Mississippi veterans and first responders through the participant platform, configured for a proposed DMH program. The first six cover the registration-to-first-appointment path DMH reviews hands-on. The rest show care after booking, wellness, Spanish, phone-width screens, accessibility, help and crisis access.
How to use the walkthroughs
Follow the narration, or move through the screens at your own pace. These are prototype screens with synthetic data. They go alongside the live evaluation environment and do not replace it. About these screens
Register and book a first appointment
The ten-minute journey DMH scores: the program front door, eligibility, the account, choosing a therapist, a first time within 24 hours, and a booking that is still there on return.
One co-branded front door
The program home page: what it is, who can join, help on every page, English and Spanish, and a fresh test participant for each run.
Explore walkthroughEligibility by self-attestation
Three yes-or-no questions and a group, with no documents. Plus what happens when someone doesn't qualify, and the spouse branch.
Explore walkthroughCreate the account, with no staff help
Minimum fields, a safe-contact choice, errors that say what to fix, verification through the test inbox, and plain-language consent.
Explore walkthroughChoose a therapist, on the person's terms
Six demo clinicians, working filters for gender, language, race or ethnicity, focus and availability, recovery from no matches, and a profile.
Explore walkthroughA first appointment within 24 hours
Video, phone or live chat; same-day, evening and weekend times in Central Time; a review step; and what happens when someone books the time first.
Explore walkthroughConfirmed, saved, and there on return
Booking ID and details, joining instructions, the confirmation in the test inbox, signing back in, and working reschedule and cancel.
Explore walkthroughCare after the first booking
Video, phone, live chat and messages in test mode, and the wellness library.
Video, phone, live chat and messages
A test video waiting room, a phone appointment that needs no app, a live chat with labelled demo replies, and a separate message thread.
Explore walkthroughWellness, any time
Six wellness categories with usable samples, a plain-language guide, and a captioned recorded program.
Explore walkthroughAccess for everyone
Spanish, phone-width screens and accessibility, then help, crisis access and resetting the test.
Spanish, phone-ready and accessible
The same journey in Spanish on a phone-width screen, keyboard focus, and errors and review steps that reflow to one column.
Explore walkthroughHelp, crisis access and resetting the test
Help that keeps your place, a technical support contact, a crisis button that is safe to test, real 988 and 911 kept apart, and an evaluator reset.
Explore walkthrough