Mississippi configuration preview
About these walkthroughs
These are prototype screens of the RingMD participant platform, configured for a proposed Mississippi veterans and first responders program in response to Mississippi Department of Mental Health RFP DMH-RHTP-2027-001. They are a configuration preview. Every person, contact detail, appointment, booking ID and message is fictitious. The program name Mississippi Strong is a proposed identity. DMH has not approved it, and no State seal or DMH logo is used.
The walkthroughs are the "screenshots or walkthrough of the participant registration-to-first-appointment path" that Tab 8 asks for. They go alongside the live evaluation environment, and do not replace it. Evaluators register, book and return in that environment themselves, using the access instructions in Tab 8.
How the walkthroughs map to the RFP
| RFP section | Where it is shown |
|---|---|
| 3.4 Single co-branded entry point, URL or QR code | Walkthrough 01 |
| 3.4 Minimum information, self-attestation; no DD-214, employer or insurance | Walkthrough 02 |
| 3.9 Family member access (spouse or adult dependent) | Walkthrough 02 |
| 3.4 Register, verify, select and book in ≤10 minutes without assistance | Walkthroughs 02 to 06 |
| 3.1 Therapist choice and matching: gender, language, race/ethnicity, focus, availability | Walkthrough 04 |
| 3.1 First appointment within 24 hours; same-day; days, evenings, weekends | Walkthrough 05 |
| 3.1 Video, telephone, live chat, asynchronous messaging; phone with no app | Walkthroughs 05 and 07 |
| 3.3 Wellness library (six topics) and recorded programming | Walkthrough 08 |
| 3.4 Spanish, plain language, WCAG 2.1 AA and Section 508, iOS and Android web | Walkthrough 09 |
| 3.2 and 3.7 Crisis line on every page; customer service; 988 coordination | Walkthroughs 01 and 10 |
| Tab 8 Evaluator access, repeat and reset | Walkthroughs 01 and 10 |
What is working, simulated or planned
| Label | Meaning in these screens |
|---|---|
| Prototype screen | Every screen here is a prototype drawn from one consistent story (story.md). It shows how the participant platform looks when configured for Mississippi. |
| Evaluation environment | Evaluator workspaces, the test inbox, Start a new participant test and Reset my test data belong to the test environment only. Engineering provisions them on the RingMD platform for the evaluation window, October 14 to 30, 2026. |
| Test mode | Video waiting room, phone calls, live chat and messages are suppressed or captured in the test environment. No clinician attends, no call is placed, and automated replies are labelled Demo response. |
| Real assistance | 988 and 911 appear only as labelled real services. The demo never dials them, and automated checks never route to them. |
Who is signed in
| Walkthrough | Perspective |
|---|---|
| 01 · One co-branded front door | No one signed in yet. A DMH evaluator in the Evaluator 03 workspace, desktop browser, Thursday, October 15, 2026 at 10:31 a.m. Central Time |
| 02 · Eligibility by self-attestation | Darnell Hayes, U.S. Army veteran, Leflore County, registering in the Evaluator 03 workspace on a desktop browser, Thursday, October 15, 2026, 10:31 a.m. Central Time. Branch examples: a first responder who lives out of state, and Renee Hayes, a veteran's spouse |
| 03 · Create the account, with no staff help | Darnell Hayes, U.S. Army veteran, Leflore County, registering in the Evaluator 03 workspace on a desktop browser, Thursday, October 15, 2026, 10:32 to 10:34 a.m. Central Time |
| 04 · Choose a therapist, on the person's terms | Darnell Hayes, U.S. Army veteran, Leflore County, registering in the Evaluator 03 workspace on a desktop browser, Thursday, October 15, 2026, 10:34 to 10:36 a.m. Central Time |
| 05 · A first appointment within 24 hours | Darnell Hayes, U.S. Army veteran, Leflore County, registering in the Evaluator 03 workspace on a desktop browser, Thursday, October 15, 2026, 10:36 to 10:38 a.m. Central Time |
| 06 · Confirmed, saved, and there on return | Darnell Hayes, booked at 10:38 a.m. Central Time on Thursday, October 15; signs in again at 2:05 p.m. |
| 07 · Video, phone, live chat and messages | Darnell Hayes for video, Friday, October 16 at 7:52 a.m.; then Tamika Owens, 911 dispatcher, Hinds County, for phone, live chat and messages, Thursday evening |
| 08 · Wellness, any time | Darnell Hayes, signed in, Thursday evening. The library is also open without an account |
| 09 · Spanish, phone-ready and accessible | Luis Ortega, EMS, Harrison County, in Spanish at phone width, booking for Saturday evening; then Darnell Hayes's screens for keyboard and reflow checks |
| 10 · Help, crisis access and resetting the test | Darnell Hayes, signed in, partway through booking on Thursday morning; then the Evaluator 03 workspace |
Assumptions behind the screens
Each is a proposed decision to confirm with DMH after award.
| Topic | Proposed decision |
|---|---|
| Program identity | "Mississippi Strong · Veterans & First Responders", co-branded with DMH as text, is a proposal. DMH approves name, design and content before launch. |
| Crisis line number | No program crisis number is shown; in the program it appears on every page. In this test the button opens a test screen. The live number, 24/7 licensed-clinician staffing and 988/Mobile Crisis Response Team protocols are set at contract execution. |
| Clinicians | D01 to D06 are labelled Demo clinician fixtures. They exist to show matching behaviour. They are not the Mississippi roster, and their credentials are samples with no license numbers. |
| Calendar | Program starts every day at 8:00 a.m., 1:00 p.m., 6:00 p.m. and 8:00 p.m. Central Time (America/Chicago), 50 minutes each. The first offered appointment starts within 24 hours of the request. |
| Request time | The request time is recorded when the participant moves from a chosen therapist to choosing a time. The 24-hour measure runs from that moment to the appointment start. |
| Eligibility | Self-attestation only: 18 or older, lives in Mississippi, and a qualifying group. Veterans of any era and discharge status; National Guard and Reserve; law enforcement, fire, EMS, 911 dispatch, corrections and emergency management; spouse or adult dependent. |
| Location | County only. No street address. The account form asks for a county because the service is configured statewide. |
| Contact | Participants choose email, text or phone, voicemail, and a best time. Messages never state the appointment's purpose. In the test, all messages land in the test inbox. |
| Timing figure | The 7 minute 15 second journey is the story's timeline, not a measured result. Engineering times real runs by testers unfamiliar with the build, and records them in the acceptance checklist. |
| Spanish | Screens shown in Spanish are illustrative translations. Production wording is human-reviewed and kept at or below an eighth-grade reading level. |
| Accessibility | Keyboard focus and reflow are shown here. Conformance with WCAG 2.1 AA and Section 508 is verified with keyboard, screen-reader, contrast, zoom and device testing, not an automated scan alone. |
| Wellness | The categories hold representative sample content. The production commitment is twelve modules plus a programming schedule. |
| Hosting | These screens and the evaluation environment are test environments. They are not described as FedRAMP-authorized, whatever the production platform's status. |
| Support contact | The Evaluation support phone number in walkthrough 10 is a placeholder. Tab 8 carries the tested contact. Participant customer service by phone, chat and email, seven days a week, is a program function not shown here. |
| Sign-in | Participants sign in with email and password; verification and password reset go through email (the test inbox in the evaluation environment). Session length and any second factor follow the production platform's settings and are confirmed with DMH. Staff and clinician accounts are separate, with MFA, and are not shown. |
| Devices | Participants use their own phone or computer. The program supplies no devices, so there is no device shipping, linking or return. |
| Shared slots | A collision like the one in walkthrough 5 happens within one evaluator's workspace (for example two browser tabs). Each evaluator has their own supply of times. |
| Consent | The test consent is a short sample. Production consent covers HIPAA and, where it applies, 42 CFR Part 2. |
| Crisis contacts | Crisis contacts are unlimited and free in the program; the test never creates one. |
Not shown
The DMH administrative dashboard and reports (3.6), outcome questionnaires (PHQ-9, GAD-7, PCL-5) and satisfaction surveys, crisis-line operations and follow-up (3.2), participant customer-service chat (3.7), the production programming schedule (3.3), low-bandwidth loading and retry states, clinician-side screens and user management, the outreach campaign and collateral (3.7), group therapy, peer support and psychiatry (3.9), pricing.